1. Terms and Conditions
These Terms and Conditions (“Terms“) have been drafted to provide clear guidance and legally binding terms regarding services provided to the customer by Ezdaher Financing Company, as per commercial registration no. 1010887991, national unified no. 7036490204, duly licensed and authorized by the Saudi Central Bank, using the brand name (“Ezdaher“) hereinafter referred to as (“we“, “us“, “the Company” or “Ezdaher“). These Terms govern the use of Ezdaher applications (“Ezdaher mobile and web Applications“) for our financing services, Ezdaher Website (“Ezdaher Site“) and the customer’s relationship with the Company as well as any other services that are made available through using Ezdaher Application from time to time (the “Services“). This agreement is available both in Arabic and English.
These Terms are being presented to the customer’s review and acceptance before he grants his consent for the completion of the onboarding and registration process (hereinafter referred to as “Registration“). Registration is a prerequisite for using Ezdaher Applications, Ezdaher Site, and Services. Registration requires the Company to undertake “Know Your Customer” procedures (hereinafter referred to as “KYC“) to verify the customer’s status as an authorized user of the Services when accepting these conditions.
Please read these Terms carefully before the completion of Registration, as the Terms affect your rights and liabilities under the laws of the Kingdom of Saudi Arabia. If you do not agree to these Terms, please refrain from using the Ezdaher Site or the Ezdaher Applications.
By registering for Ezdaher Application Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Definitions
Unless the context otherwise requires, the following terms have the following meanings:
“Account” means the electronic account the Customer opens with the Ezdaher Application for the use of the Services after registering and accepting the terms and conditions provided by Ezdaher.
“Customer” refers to any person, 20-years or older, who has registered for Ezdaher Application Services and has accepted its Terms and Conditions as reflected in this agreement.
“Credentials” means the Customer’s national ID number and password used to access Ezdaher Applications
“SAMA” means the Saudi Central Bank.
“SIMAH” means the Saudi Credit Bureau.
“Charges” means the service charges imposed by Ezdaher on different Services offered on the Ezdaher Application.
“Credit” is the balance of approved finance available in the Account.
“Customer Care Center” means the customer care service which Customers may access during working hours to report any technical problems experienced through using Ezdaher Applications or Service through available channels (email using [email protected], live chat) and which allows Ezdaher Financing Company to respond to such problems or address any other Customers inquiries.
“Funding” means The process of disbursing the requested funds to the customer by Ezdaher.
“Financing” refers to the financing products offered to Ezdaher Customers on a case-by-case basis. Ezdaher’s determination of the Customers eligibility to receive financing will be at Ezdaher’s sole discretion and in accordance with Ezdaher’s defined qualification criteria and procedures.
“KYC” refers to the “Know-Your-Customer” process and to the personal identification details of a Customer, which is authenticated as per SAMA and other government entity requirements.
“Money Laundering” refers to all activities prohibited in accordance with the KSA’s Anti-Money Laundering laws and rulings.
“Partner Bank” means the bank holding the Ezdaher Bank Account.
“PIN Code” means the 6-digit personal identification number selected by the Customer to secure their Account.
“Registration” means the registration process which the Customer must complete to be able to use the Ezdaher Service.
“SAR” means Saudi Arabian Riyals.
“Ezdaher Application” is an electronic platform offered by Ezdaher Financing Company, through which the registered customer can request for a financing option, get the approval and manage repayments through various money transfer channels within the boundaries of the KSA, and according to Ezdaher license issued by SAMA.
“Ezdaher Bank Account” means Ezdaher’s bank account opened in the Partner Bank.
“Ezdaher’s Trademark” is Ezdaher Financing Co.’s trademark specialized in the “FinTech” provision of financial services via digital channels, and is authorized by the Saudi Central Bank.
“OTP” means the 5-digit security code number, issued to the customer when registering, logging in, or resetting the password in “Ezdaher” Application.
“Blacklisting” A list of people issued by “SIMAH” due to defaulting on a loan.
Ezdaher Registration and Requirements
Registration to the Ezdaher Services can be completed through the Registration process in the Ezdaher Applications.
Completion of “KYC” procedures and verification of customer’s identity in accordance with SAMA regulations is a requirement for registration to Ezdaher Services.
The Company reserves the right, at any time, to undertake all relevant steps and procedures necessary to ensure compliance with all relevant and applicable SAMA KYC requirements.
The Customer certifies that all information provided is correct, complete, and precise.
The Company reserves the right at any time to reject a registration request in the event of any discrepancies or inaccuracies in the information or documentation provided by the Customer.
As part of the Registration process, the Customer will need to provide their national id number and a phone number registered under the same national ID provided. The customer must accept these terms and conditions to proceed with the registration. Ezdaher will verify the ownership of the phone number against government records. Ezdaher will send an OTP to the successfully verified phone numbers and the customer has to insert the received OTP into the application to proceed with the registration. The customer has to complete an identity verification process using Nafath to complete the registration and create the account.
The Customer is solely responsible for the accuracy of the information provided in the Registration process for the Ezdaher Service. If the information provided by the Customer is determined to be incorrect, erroneous or misleading, Ezdaher retains no responsibility and is not liable for any consequences that may result from the provision of such incorrect, erroneous or misleading information. If the Customer has actual or constructive knowledge regarding the inaccuracy of the information provided about his Account, the Customer must notify the Company by contacting [email protected] as soon as possible. If the Company discovers that the information provided by Customer is false, erroneous or misleading, the Company reserves the right to terminate the Customer’s Account at any time, with or without notice. A termination by the Ezdaher will be effective immediately or as may be specified in a notice from Ezdaher. Termination of the Customer’s Account will include disabling the Customer’s access to Ezdaher Applications.
Ezdaher Services Conditions
No money can be stored at any point in time in an Ezdaher Account for Customers in accordance with current SAMA regulations.
The Customer’s Account will remain active for 180 days from the last transaction or the date of Account activation.
In the event of loss or failure of the Customer’s number registered in Ezdaher Application, the Customer must inform the Company immediately through the Customer Care Live Chat Support on the Ezdaher Application or other available channels to stop the Service to prevent unauthorized use of Ezdaher Services. Such unauthorized activity includes but is not limited to fraud, money laundering, terrorism financing, and blacklisting.
By applying for the Ezdaher Service, Customers shall grant their full consent and authorization for Ezdaher to request Customer’s data from any financial agency or any institution or any consumer reporting agency to access their financial records or other financial information; to assess and determine Customer’s eligibility.
Customers grant their full consent and authorization for Ezdaher to request KYC personal information from Nafath or any other institution to determine and evaluate the individual’s identity and legal capacity to commit themselves to the obligations stated in these Terms and Conditions.
Ezdaher is not entitled to disclose any personal information, documents, or details of any activities in the Customer’s Account except when requested by a governmental entity specialized in combating fraud, money laundering, and financing of terrorism or where Customer consent has been obtained.
Ezdaher may disclose personal data where the disclosure is necessary:
To protect the health or public safety or to protect the life or health of a particular individual or individuals.
To subsequent processing in a way that does not lead to the identification of the personal data owner or any other individual in particular
The Customer shall abide by any related Ezdaher Application instructions issued by Ezdaher.
Suspension and Closure of Account and Services:
Ezdaher Company reserves the right to suspend or discontinue Ezdaher Services and Applications either, wholly or partially, or to block, restrict or terminate the Account or suspend the usage of its applications, at any time in the following cases:
1. If Ezdaher has a reason to believe that the Customer’s mobile phone or password used to obtain Ezdaher Services are used contrary to what has been disclosed or used for illegal activities.
2. In case any specialized legal, regulatory, or governmental party or any other comparable authority starts an investigation or undertakes regulatory, administrative, or executive procedures against the Customer or any other act that Ezdaher believes may harm Ezdaher’s reputation.
3. In case the Customer does not abide by the conditions, regulations, or relevant instructions of using Ezdaher Services, including the usage terms.
4. In case the Customer has informed Ezdaher that the number registered in Ezdaher Applications has been lost or stolen or that the password has been improperly disclosed to another person.
5. Upon receiving a request from the Customer for Account closure, after closing all liabilities with Ezdaher.
6. For technical failure, modification, upgrade, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons.
7. For any suspected violation of the rules, regulations, orders, directions, notifications issued by SAMA or for any violation of the Terms and Conditions mentioned herein.
8. It’s at Ezdaher’s discretion to terminate or suspend any customer account.
Ezdaher is not accountable towards the Customer for any loss, defect, direct or indirect damage caused by any conduct, or Customer’s obliviousness as to the status of their Account in the event of closure or suspension.
The Customer’s Credit balance in their Account is their privilege during their life span. In the event of a Customer’s death, the remaining Credit will be the privilege of their legal inheritors. This will take legal effect after their legal inheritors submit a valid death certificate to the Customer Care Center.
In case there is any defect in operating the service that falls within Ezdaher’s responsibility for any reason, Ezdaher will be committed to mitigating the impact of the damage to the Ezdaher Application, if any.
Service Charges
Customers shall pay the Charges prescribed by Ezdaher in the form and manner prescribed for such payment.
The Account will enable the Customer to engage in the following activities:
Financing
Accessing the approved Credit value through various methods, as advised by Ezdaher from time to time, including but not limited to, Account to bank account transfer, and payment to Participating Retailers for acquiring the goods or asset.
After completing each Ezdaher Application transaction activity, the customer will receive a notification and / or SMS text message that includes a description of the financial transaction on the Account.
Security and Unauthorized Usage
The Customer shall be solely responsible for the confidentiality, safety, and security of their account credentials.
The Customer shall be solely responsible for the consequences arising from disclosure of the password and/or the unauthorized use of Ezdaher Applications and/or Service, and the customer shall be responsible when they appoint a third party to act on their behalf, intentionally or unintentionally.
If the mobile phone, associated with Ezdaher Services is lost, misplaced, or otherwise compromised, the Customer shall promptly inform Ezdaher by sending an email to [email protected], calling customer support on their designated numbers, or via other available channels where the Account will be blocked, and the account will be reactivated after the required validation.
The Customer is responsible for protecting their mobile phone and its correct use and is also responsible for maintaining the secrecy of the passwords and all Ezdaher Service transactions completed through the Ezdaher Applications.
The Customer has the right to change the password of their account through the forgot password functionality or through other means. In any case, the Customer must identify themselves upon any Ezdaher Service transaction by using his mobile phone and password. The Customer is prohibited from disclosing the password to anybody, including the Customer Care employee or Customers Care Center.
Customer’s Obligations
The Customer is responsible for all Ezdaher Service transaction activity and charges accessed by using the account whether activities implemented by the Customer or by another person commissioned by the Customer.
Customer may not use the Ezdaher Applications or Ezdaher Services for any purpose that could be construed as infringing or unacceptable in accordance with any applicable regulations, regulations of the Central Bank of Saudi Arabia, guidelines and court rulings, Ezdaher Policy or Public Policy or for any purpose that may adversely damage Ezdaher’s reputation.
The Customer shall inform Ezdaher immediately upon detection of any illegal actions relating to the product or service provided.
The Customer acknowledges the responsibility not to share their personal or financial data to any party other than Ezdaher in any case.
The Customer acknowledges and warrants that all information entered into the Ezdaher App or otherwise provided to the Ezdaher Applications is true, complete, and up to date including personal information relating to the Account. When executing a transaction, the Ezdaher platform will rely on the information provided by the customer.
The Customer acknowledges that any errors in the information, including misidentification of the Beneficiary(s) or names, or numbers are incorrect, or misspellings, are his/her responsibility and that Ezdaher will have no responsibility for the execution of any Transaction based on inaccurate or incomplete information provided by the Customer or entered by the Customer.
The Ezdaher Services are intended to be used in the Kingdom of Saudi Arabia. Specifically and without limitation, the Customer understands and agrees that he may not use the Services where it is (a) induced by or involving the proceeds of crime, fraud, or other improper activity; (b) sent for gambling, including placing bets or paying winnings; (d) which Ezdaher determines is suspicious or may violate applicable law or regulation, including laws intended to detect and prevent Money Laundering, terrorist financing, human trafficking, fraud, or to enforce currency or exchange rate controls.
The Customer agrees to only request a transaction that complies with these terms and conditions.
The Customer acknowledges to be cautious when granting a power of attorney to another person to carry out its financial transactions and is aware of the risks emanating from granting it.
Data Protection and Confidentiality
Privacy of communication is subject to the terms granted by SAMA and its resolutions and circulars. The Customer agrees that in order to facilitate the provision of Ezdaher Services, Ezdaher may be required by law or otherwise to disclose any information or details about the Customer to any governmental authority or when disclosure is made with the written consent of the Customer.
By applying for the Ezdaher Service, Customers shall grant their full consent and authorization for Ezdaher to request Customer’s data from non-owner or process it for a purpose other than the one for which it was collected. In such cases the Customer’s personal data will not be recorded or stored in a form that makes it possible to identify the owner and know him directly or indirectly.
Where the non-owner is from a regulator or government agency then the above clause will not apply.
By applying to the Service provided by Ezdaher, the Customer fully understands and acknowledges that the following minimum personal data shall be used for KYC and marketing purposes.
Name (KYC and Marketing)
National ID/ Iqama (KYC)
National Address (KYC)
Contact number (KYC and Marketing)
IBAN Account Number (KYC)
Except for Sensitive Data, Ezdaher may process personal data for marketing purposes.
As per the regulation the following are considered to be sensitive data:
Relationship to Saudi Arabian Civil authorities
Credit Data
The “Ezdaher” user graphics, brand names, logos, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of Ezdaher Services and Ezdaher Applications provided by the Company (the “Materials”) are protected by copyright, designs, patent, and trademark laws, international conventions, and other applicable intellectual property rights.
Personal and financial information of Customers can only be accessed and used by authorized employees.
The Customer has the following rights with respect to the Customer’s personal data:
The right to know, including effectively informing the customer of the legal or practical justification for the collection of his/her personal data, and the purpose thereof, and that his data shall not be subsequently processed in a manner incompatible with the purpose of collection or in circumstances other than those business purposes provided by Ezdaher.
Customer’s right to have access to his/her personal data available to Ezdaher, such access to be provided by Ezdaher to this data including the ability to obtain a copy of the customers personal data in a clear format and conforming to the contents of the records, and without a fee.
Customers right to request corrections, completions, or updating of his/her personal data available to Ezdaher.
Customers right to request the destruction of his/her personal data available to Ezdaher, 10 years post the retention period of the Customer’s personal data in the Ezdaher application.
The Ezdaher Bank Account keeps all payment information and other funds received from the Customer, and registered in the Customer’s Account (the “Credit Amounts“), as confidential information.
The Customer will be the only beneficiary of the Credit Amounts in the Customer’s Ezdaher Bank Account. The Customer hereby approves keeping the Ezdaher Application system records in the Ezdaher Bank Account as a tangible verification of the Credit Amount available at anytime in the Customer’s Account.
The Partner Bank holding the Ezdaher Bank Account is not committed to making an independent investigation of the legitimacy of the Customer’s Credit Amounts.
The Customer has no right to demand any benefits that might accrue from the Credit Amount, and the Partner Bank has the right to keep the benefits for its use for any purposes.
The Company shall utilize all reasonable measures to ensure that Customer’s Ezdaher Service transactions and information remain secure and confidential. Ezdaher makes no warranty of any kind about the Ezdaher Applications, the Ezdaher Service, the system and the network or their function or performance, or for any loss or damage, whenever and whatsoever suffered or incurred by the Customer or by any other person resulting from or in connection with the use of Ezdaher Services.
Disclaimer and Indemnity
The Ezdaher Applications, the Ezdaher Services, the materials on the Ezdaher Applications, and any product or service obtained through Ezdaher Applications are provided “as is” and without warranties of any kind, either express or fully implied permissible under applicable law.
Ezdaher and its affiliates, licensors, suppliers, advertisers, sponsors, and agents disclaim all warranties, express or implied, including, without limitation, implied warranties of title, non-infringement, accuracy, merchantability, and fitness for a particular purpose, and any warranties that may arise from course of dealing, course of performance or usage of trade.
Ezdaher and its affiliates, licensors, suppliers, advertisers, sponsors, and agents do not guarantee that your use of the Ezdaher Applications and Services will be uninterrupted, error-free, or safe, and defects will be corrected, or that Ezdaher Applications is free of viruses or other harmful components.
The Customer acknowledges that they are responsible for obtaining and maintaining all mobile, hardware, and other equipment needed to access and use the Ezdaher Application and all charges related to it.
The Customer assumes all responsibility and risk for using Ezdaher Applications and Services and reliance thereon. No opinion, advice, or statement of Ezdaher, its affiliates, licensors, suppliers, advertisers, sponsors, agents, members, or visitors, whether or not made on Ezdaher Applications, shall create any warranty. The Customer’s use of the Ezdaher Applications and Services and all Materials provided through the Ezdaher Applications are entirely at their own risk.
Ezdaher makes no express or implied warranty, guarantee, or undertaking regarding the Ezdaher Services that are not expressly mentioned herein.
Ezdaher shall not be responsible for any acts or omissions of any third-party including services which are not expressly authorized by Ezdaher.
Ezdaher shall not be liable to any person for any delays, loss of business, profit, revenue or goodwill, anticipated savings, damages, fees, costs, and expenses whatsoever arising, on Ezdaher Services being unavailable/usage of the Ezdaher Services or otherwise.
The Customer agrees to indemnify, defend, and hold Ezdaher and/or related parties harmless from all claims, losses, damages, liabilities, costs, and expenses, including and without limitation legal fees and expenses, arising out of or related to the use or misuse of Ezdaher Applications and Services, for any violation of these Terms and Conditions, or any breach of the warranties, and covenants.
Changes of Terms and Conditions
Ezdaher has the right to make any changes to these Terms at any time. In the event of any change, Ezdaher shall notify its customers by guaranteed means of communication of any change in the terms and conditions at least 30 business days before the change in the terms and conditions takes effect. The updated copy of the Terms will be displayed on the Ezdaher website.
In the event that the customer objects or disapproves of the change in terms and conditions, the customer must file his objection within (10) business days from receiving the notification of the changes in terms and conditions.
The Customer’s continuous use of the Ezdaher Services following changes to the Terms, will be considered as an acceptance of such changes.
The Terms herein shall be subject to the notifications/ guidelines issued by SAMA.
General Terms and Conditions
The Customer shall immediately inform Ezdaher of any changes to his/her personal information in the Registration Application Form.
For regular support Customers must use the live chat and channels available. Any dispute with or complaint against any financial services provided through Ezdaher Applications must be reported directly by the Customer by going to Ezdaher.website (ezdaher.sa) and log the complaint. Ezdaher has the right to investigate the allegation and determine in good faith, at its own discretion, to resolve any disagreements fairly and amicably.
In any dispute, Ezdaher Applications records shall be binding as conclusive evidence of the transactions carried out using Ezdaher Services.
Ezdaher owns the copyright, trademark and all other intellectual property rights in the Materials and the Customer hereby agrees that he is not entitled to use or claim such rights.
The Customer agrees to receive SMS and emails from Ezdaher via the mobile number specified in the registration form and email provided while filling and submitting an application.
These Terms (or any amended copy) are considered an agreement committing the Customer or his representatives to the terms and conditions stipulated herein.
These Terms may not be transferred or referred to any other person except the Customer addressed in the registration form.
All rights and reparations mentioned in this agreement are accumulative and do not exclude any rights or reparations stipulated by the law.
Applicable Law and Settlement of Disputes
The Agreement shall be subject to, construed and implemented according to the laws, regulations, instructions, decrees and any other instruments having the force in the Kingdom of Saudi Arabia. In the event of any dispute or controversy arising between the First Party and the Second Party with regard to the implementation of the Contract which cannot be settled amicably, the matter in dispute shall be referred for final settlement to the competent Saudi court in the Kingdom of Saudi Arabia at the city of Al- Riyadh.
Customer Consent
I hereby declare that I have read the above and clearly understand the content including the processing of personal data and the underlying process to assess and determine the Customer’s eligibility for the Financing from Ezdaher. By agreeing to the above, I acknowledge and agree that:
- By signing any form or document, the signature is considered an endorsement and confirmation of the content of the form or document.
- I authorize Ezdaher to process my personal information in compliance with the regulatory requirements of the Territory and for the purpose of the Ezdaher processes required for approving Financing.
- I authorize Ezdaher to access my personal information via the Nafath and/or Absher Platform or any other organization.
- I understand that where the following applies my consent as a data owner shall not be applicable to the processing of data:
- Ezdaher is unable to contact me through the phone number, E-mail ID and the address provided during the registration or submitting an application.
- Ezdaher validates my personal data based on previous loan applications.
- I authorize Ezdaher to access my financial records for credit record examination purposes via SIMAH.
- I authorize Ezdaher to access my financial records for filing, updating credit information purposes via SIMAH.
- I acknowledge that it is my responsibility to review my Account statements and related notices promptly upon receipt of related notification.
- I agree to pay Ezdaher any outstanding credits, fees, or taxes that have been incurred on my Account.
- I agree that only in the following cases shall my personal data be transferred outside the Kingdom or be disclosed to a party outside the Kingdom:
- The party to which the personal data is disclosed has agreement with The Kingdom, or has interests to serve the Kingdom, or for other purposes as determined by the regulations.
- The disclosure of the data does not prejudice the national security or the vital interests of the Kingdom.
- The party outside The Kingdom has incorporated Data Privacy laws similar to the Personal Data Protection Law (PDPL) followed in The Kingdom which is adopted by Ezdaher.
- Sharing of personal data is approved by SAMA.
- I agree to be liable for any damages, costs, or termination of the Account incurred by my failure to acknowledge my account statements and related notices or my personal data and Ezdaher shall inform me regarding the damages, costs or termination of account revocation.
- I agree that Ezdaher may share my data with Participating Retailers for acquiring the assets and for delivery or as may be deemed necessary for the Digital Installment services.
- I consent that Ezdaher can display my name and national ID number on the Ezdaher Applications pages, on the welcome page prior to logging in and while I am using the Ezdaher Applications.
- I agree to notify Ezdaher in writing or by phone of any changes to my account information or other information I have provided in connection with these Terms.
- I agree to provide my consent for Ezdaher to send advertising or awareness materials.
- I declare that I have the full legal capacity to agree and sign this document and contract with Ezdaher Finance Company, and if I have a lack of legal capacity for any reason whatsoever, I will call the number: (+966138230830) to follow the approved procedures for people with disabilities or lack of capacity before starting the process to apply.
